The Backroads Guarantee

At Backroads we're so committed to providing you with an extraordinary experience, we guarantee the quality of your active vacation. If your Backroads trip does not deliver the experience we promised, we pledge to address your concerns and work with you to remedy the situation. When you reserve a Backroads vacation, we enter into a partnership. Our job is to help you select and prepare for your trip and to create a carefree adventure that equals or exceeds what our literature and staff promise. Your responsibility is to select a trip that suits your abilities and interests, acquaint yourself with our policies, be prepared with the recommended gear, and then have the time of your life. If we don't live up to our part of the bargain, we'll do what it takes to reach an acceptable solution. We value our relationship with you, our guest, and want it to be mutually rewarding and long-term.

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